Thank you for shopping with The Purse Society. We carefully inspect every product before dispatch. If you are not completely satisfied with your purchase, please review the policy below.
1. Return Period
You may request a return within seven calendar days of receiving your order.
To begin a return, email thepursesesociety.store@gmail.com with:
- Your name and order number.
- The reason for the return.
- Clear photographs or a video of the product.
- Photographs of the original packaging where applicable.
Products returned without prior approval may not be accepted.
2. Return Eligibility
To qualify for a return, the product must be:
- Unused, unworn and in its original condition.
- Free from stains, scratches, damage, perfume, makeup or signs of use.
- Returned with all original tags, accessories, dust bags and packaging.
- Accompanied by the receipt or other proof of purchase.
We reserve the right to refuse a return if the product does not meet these conditions.
3. Damaged, Defective or Incorrect Products
Please inspect your order immediately after delivery.
If your product arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery. Include your order number and clear photographs or a video showing the issue.
Once verified, we will offer an appropriate replacement, exchange or refund. The Purse Society will cover reasonable return-delivery costs when we have supplied an incorrect, damaged or defective product.
This policy does not limit any rights available to you under applicable Sri Lankan consumer-protection laws.
4. Change-of-Mind Returns
Eligible change-of-mind returns must be requested within seven calendar days of delivery.
Customers are responsible for safely returning the product and paying the associated return-delivery charges. Original delivery charges are non-refundable for change-of-mind returns.
We recommend using a reliable, trackable delivery service. The Purse Society is not responsible for products lost or damaged while being returned by the customer.
5. Non-Returnable Items
Returns will not normally be accepted for:
- Products showing signs of use, wear or customer-caused damage.
- Products without their original tags, accessories or packaging.
- Personalised or specially ordered products.
- Gift cards.
- Products marked “Final Sale” at the time of purchase.
- Returns requested after the seven-day return period.
Final-sale restrictions do not apply when a product is damaged, defective or incorrectly supplied, where applicable law requires a remedy.
6. Exchanges
Exchanges are subject to product availability.
If the requested replacement is unavailable, you may choose another product of equal value, receive store credit or request an eligible refund.
Any price difference and additional delivery charges must be paid before the replacement is dispatched.
7. Refund Process
After receiving your returned product, we will inspect it and notify you whether the refund has been approved.
Approved refunds will normally be processed within seven business days after inspection.
Refunds will be issued using the original payment method wherever possible. Bank-transfer payments may be refunded to a verified bank account belonging to the customer who placed the order.
The time required for the refund to appear in your account may depend on your bank or payment provider.
8. Delivery Charges
Original delivery charges are non-refundable unless:
- We delivered an incorrect product.
- The product arrived damaged or defective.
- A refund of the delivery charge is otherwise required by law.
Return-delivery costs for approved damaged, defective or incorrect products will be covered or reimbursed by The Purse Society.
9. Order Cancellations
You may request an order cancellation before the order has been dispatched.
Once an order has been dispatched, it cannot be cancelled. After receiving the order, you may request a return in accordance with this policy.
If an order has already been prepared or collected by the courier, applicable delivery or processing charges may be deducted from the refund.
10. Unclaimed or Refused Deliveries
If an order is refused, repeatedly undeliverable or not collected due to incorrect customer information or customer unavailability, any delivery and return-delivery charges may be deducted from the refund.
Please ensure that your name, telephone number and delivery address are accurate before placing an order.
11. Contact Us
For return, exchange, cancellation or refund requests, contact:
The Purse Society
Email: thepursesesociety.store@gmail.com
Website: https://thepursesoceity.store
Address: Pokuna Road, Piliyandala, Colombo 10300, Sri Lanka